i received a payment for a pattern from you last week, but every time i try to send it, it bounces back to me from the address you gave me. i am desperately trying to get in touch but with no success, so i hope you see this note!
you have been leaving messages for me through the email button that you did not receive the order. i have been answering them and trying to get in touch, but it is obvious that somehow my emails are not getting through to your mailbox; perhaps they are getting snagged in your spam filter?
please send me an alternate email address so i can get the pattern to you; otherwise, i will be refunding your payment tomorrow.